Privacy Policy

Physique Labz provides personalised online fitness coaching services.

The website and coaching service are operated by PHYSIQUE LABZ LTD, a company registered in England and Wales under company number 17096378.

Registered office: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ.

PHYSIQUE LABZ LTD is the data controller for the personal information described in this policy.

For questions about this Privacy Policy or how your personal information is handled, contact:

zac@physiquelabz.com

We may collect personal information when you use our website, submit a coaching application, communicate with us or become a coaching client.

• Your name
• Email address
• Telephone number
• Instagram or social media details
• Age
• Fitness goals
• Training experience and current training routine
• Lifestyle and availability information
• Nutrition-related information
• Information you provide about your current circumstances, goals and reasons for seeking coaching
• Your answers to questions contained within our coaching application
• Communications between you and Physique Labz
• Technical information relating to your use of the website where applicable

If you become a coaching client, additional information necessary to provide and personalise your coaching service may also be collected.

• When you submit a coaching application through physiquelabz.com
• When you contact us by email, Instagram or another communication channel
• During a consultation
• During the onboarding and coaching process
• When you interact with our website
• When you voluntarily provide information to us

We use personal information where necessary to operate Physique Labz and provide our services.

• Reviewing coaching applications
• Determining whether coaching may be suitable for you
• Contacting you regarding your application
• Arranging consultations
• Onboarding coaching clients
• Providing and personalising coaching services
• Communicating with clients
• Managing our relationship with you
• Maintaining appropriate business and administrative records
• Improving our website and services
• Protecting the security and integrity of our systems
• Complying with applicable legal and regulatory obligations

We will not sell your personal information.

Where UK data protection law applies, we process personal information only where we have an appropriate lawful basis.

• Taking steps at your request before entering into a contract
• Performing a contract with you
• Our legitimate interests in operating, protecting and improving Physique Labz and responding to prospective clients
• Compliance with a legal obligation
• Your consent where consent is required

Where we rely on consent, you may withdraw that consent where applicable.

Because Physique Labz provides fitness coaching, information voluntarily provided during an application or coaching relationship may relate to your health, injuries, medical conditions, physical condition or other sensitive matters.

Where information is classed as special category personal data under UK GDPR, we will only process it where an appropriate lawful basis applies and an additional condition for processing special category data is met, which will normally be your explicit consent or another condition permitted by law.

You are not required to provide health or injury information, but withholding relevant information may affect our ability to coach you safely.

Only provide information that is reasonably relevant to your coaching application or service.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Coaching applications submitted through the website are stored using the website's secure backend infrastructure rather than being publicly accessible through the website.

Application notifications may also be sent to authorised Physique Labz business email accounts so that applications can be reviewed and responded to.

No method of electronic storage or transmission is completely secure, but reasonable steps are taken to protect the information entrusted to us.

We may use trusted service providers to operate our business and deliver our services.

Where payments are taken, they are processed by Stripe as the payment provider. Physique Labz does not store your full payment card details; card information is handled directly by Stripe under its own terms and privacy information.

These providers may process personal information only where necessary to provide their services to us and subject to applicable contractual and data-protection requirements.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

• Website hosting and backend infrastructure
• Email and business communications, including transactional emails
• Trainerize, where used to deliver coaching, training programmes and client check-ins
• Stripe, where used to process payments for coaching services
• Forms, scheduling and administrative systems

When you submit a coaching application, we send a confirmation email to the address you provide and an internal notification to an authorised Physique Labz business email account so the application can be reviewed.

If you become a coaching client, we may send service-related emails relating to your coaching, such as onboarding, scheduling, billing and account information.

These are transactional emails necessary to respond to your application or provide the coaching service. We do not add applicants to marketing mailing lists automatically.

Some technology providers used by Physique Labz may process or store information outside the United Kingdom.

Where applicable, we take reasonable steps to ensure appropriate safeguards are used for international transfers of personal information in accordance with UK data protection requirements.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to applications, maintaining appropriate business records and satisfying legal, accounting or regulatory requirements.

Information relating to unsuccessful or inactive coaching applications will not be retained indefinitely where there is no longer a legitimate reason to keep it.

Retention periods may differ depending on the type of information and our legal or contractual obligations.

Depending on the circumstances, UK data protection law may give you rights including the right to:

To exercise a privacy right, contact:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing
• Object to certain processing
• Request transfer of your information where applicable
• Withdraw consent where processing is based on consent

zac@physiquelabz.com

We may need to verify your identity before completing certain requests.

If you have concerns about how we handle your personal information, please contact us first at:

zac@physiquelabz.com

You also have the right to make a complaint to the UK Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

Coaching may be provided to people under the age of 18 only where Physique Labz considers it appropriate.

Where a client is under 16, we require verifiable consent from a parent or legal guardian before an application is progressed or coaching begins, and the parent or guardian is expected to remain involved in communications about the coaching service.

If we become aware that we hold information about a child without the necessary parental or guardian consent, we will delete it.

Physique Labz uses only the essential technologies required for the website to load, function securely and process coaching applications.

No non-essential advertising pixels, marketing trackers or website analytics tracking are currently active on this website.

If analytics or advertising technologies, such as the Meta Pixel, are introduced in future, this policy will be updated and appropriate transparency and consent controls will be provided before any non-essential technologies are used.

Our website may contain links to third-party websites or services.

Physique Labz is not responsible for the privacy practices of third-party websites. Visitors should review the privacy information provided by those services.

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or legal requirements.

The latest version will be published on this page and the "Last updated" date will be amended accordingly.